NUX - Accessibility

Tuesday 23 May 2023

During the debate on the prioritization between accessibility and profits/business objectives, the majority of participants argued that accessibility should be considered a bigger priority than profits and business objectives. Here are the key points supporting this conclusion:

  1. Ethical responsibility: Accessibility is an ethical responsibility to ensure equal access and inclusion for all individuals, including those with disabilities. Prioritizing accessibility aligns with the principles of fairness, social responsibility, and equal opportunity.

  2. Legal obligations: In many countries, there are legal requirements and regulations that mandate accessibility in digital products and services. Non-compliance with these regulations can lead to legal consequences, including fines and lawsuits. Therefore, prioritizing accessibility is necessary to meet legal obligations.

  3. Expanding user base: Prioritizing accessibility allows businesses to tap into a larger user base. Approximately 15% of the global population lives with some form of disability, and by making products and services accessible, businesses can reach and cater to this significant demographic.

  4. Improved user experience: Accessibility considerations often lead to better overall user experiences. Designing for accessibility means creating intuitive, user-friendly interfaces that benefit not only individuals with disabilities but also the broader user base. This focus on user experience can drive customer satisfaction, loyalty, and ultimately, long-term profitability.

  5. Competitive advantage: Inclusive design and accessibility can provide a competitive advantage for businesses. Companies that prioritize accessibility can differentiate themselves from competitors and position themselves as leaders in the industry, fostering a positive brand image.

  6. Long-term business sustainability: Prioritizing accessibility contributes to long-term business sustainability. Inclusive design principles can help future-proof products and services by accommodating evolving user needs and changing regulatory requirements. By considering accessibility early on, businesses can avoid costly retrofits or redesigns in the future.

While profitability and business objectives are essential considerations for any organization, the majority of participants in the debate argued that prioritizing accessibility is crucial. By recognizing the ethical responsibility, legal obligations, and potential business benefits, businesses can ensure inclusivity, reach a broader user base, and enhance their brand reputation in the long term.